We’re collecting website stats for our Quarterly Report, and I’ll report on the usual stats: our registrations, where our visitors come from (email/search engine/direct link, etc) and so forth. But I can’t help but start looking through Google Analytics. I have only lightly scratched the surface, and was getting frustrated with the bounce rate, exit and entrance pages. There are multiple ways that people arrive at and use our site and I was getting frustrated drawing conclusions based on an entire site of activity. Our site has many, many pages (too many?) which clouds our understanding of what people are doing and perhaps dilutes our objectives?
So I explored some more, and right now I’m enamored with the Visitors Flow: at a glance it’s telling me where most of my visitors are landing, and most importantly where they go next. I’m also learning that our site is organized in such a way that Google Analytics (GA) sometimes has trouble following. Due to our odd information infrastructure, it’s not making connections that a human makes, and I either can’t or haven’t figured out how change how pages are categorized in GA. Due to the sheer number of pages on our side, GA has categorized most of them as “misc”, it seems. I’m not sure how much of this is due to the fact that our site is built on Joomla, which creates specific nesting of sites and how much of it is our IA. Both, either, that and more?
Regardless, lots of happy browsing ahead. Any advice or suggested readings?