I wrote that on my whiteboard in the early days of working here. I use it not to promote false platitudes, but to focus on learning and the development of knowledge and practice. Many of our learners are adult, professional and mid-career or changing careers. There can be some leaps of logic, some text anxiety, and instinct without structure.

Remind them of prior knowledge; tie in with the pre-requisites, or remind them of the professional knowledge and experience they bring to their learning.

Ask questions; that elicit knowledge, to guide them to a more complex understanding, to reinforce connections.